Illinois Tollway Apologizing For Bogus I-Pass Charges

CHICAGO (CBS) — You need to take a close look at your account, if you use a tollway I-PASS. Drivers with certain license plate numbers are finding they are being charged for other people’s tolls.

The Illinois Toll Highway Authority is apologizing for the problems, and working on a solution after some I-Pass users were charged for tolls they never incurred.

CBS 2′s Dave Savini spoke with a frustrated driver, Shana Terrell, who has been trying to get her money back.

“I was floored,” exclaimed Terrell, describing her reaction when she was charged more than $200 for tolls outside of Illinois.

She says she was told by the Illinois Toll Highway Authority that, last month, she violated tolls in Maryland, Delaware, and Pennsylvania, through the EZ Pass system.

LISTEN: WBBM Newsradio’s Regine Schlesinger Reports

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In fact, it was not Terrell’s vehicle going through the tolls; it was a truck with basically the same plate number. It was a mistake she has been fighting to clear up, so she can get her money refunded. "

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